Terms of Sale



Who we are. We are Aqdot Limited (Trading as “Oderase”). Our registered office is at Iconix Park, London Road, Cambridge, CB22 3EG.

Our Website. This website (www.oderaseshop.co.uk) is operated by Aqdot Limited. Throughout the site, the terms “we”, “us” and “our” refer to Aqdot Limited.

How to contact us. You can contact us by telephoning our customer service team at 01223 928 000 or by writing to us at info@oderase.co.uk.

These terms. By purchasing something from us, you agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Agreeing to these Terms. By agreeing to these Terms, you also confirm that you are capable of entering into legally binding contracts.


Current version of Terms. You can review the most current version of the Terms at any time on this page. No specified update or refresh date should be taken to indicate that all information on the related website has been modified or updated. Any update made to the Terms does not impact the contract formed between us when you made any previous purchase.

Updating our website. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. We have no other obligation to update, amend or clarify information on any related website, including without limitation, pricing information, except as required by law.


Prices. Prices for our products are subject to change without notice.

Products may vary slightly from their pictures. We have made every effort to display as accurately as possible the colors and images of our products that appear on the Website. We cannot guarantee that your device’s display of any color will be accurate. Your product may vary slightly from those images. We reserve the right at any time to modify or discontinue the products) without notice at any time.

Errors on our website. Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


Acknowledgement of your order. After you submit an order via our Website, we will send you an order acknowledgement by email, acknowledging receipt of your order and details of the products that you have ordered. Completion of the online check-out process and our email acknowledgement receipt is not an acceptance of your order. Your order constitutes an offer from you to us to buy a product.

Acceptance of your order. Acceptance of your order for products and the formation of a contract between us will take place if and when you have received an order confirmation/acceptance email from us, or when we dispatch the relevant products to you. The contract will relate only to those products that we have confirmed in the order confirmation/acceptance.


From time to time we may run promotions or offer free delivery with a product. Promotions shall be offered for a limited time only.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, accept any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Billing information. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Cooling off period. Where you have purchased the goods, please note that you are entitled to cancel any contract completed with us within 14 days from the day after the day on which you acquire physical possession of the goods.

You may change your mind at any time. Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation.

Faulty products. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back).

Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

- we have told you about an upcoming change to the product or these terms which you do not agree to;

- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

- there is a risk that supply of the products may be significantly delayed because of events outside our control;

- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

- you have a legal right to end the contract because of something we have done wrong

How to cancel. If you wish to cancel a contract then please see our Returns Policy for further details.


Returns & Refunds Policy. For further details on returns and refunds, please access our Returns & Refunds Policy here.


Shipping time. We will deliver the goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

Shipping Policy. For further details on shipping options and costs, our Shipping Policy is available here.


Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.


We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987).

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


If a court finds part of this contract illegal, the rest will continue in force. In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Even if we delay in enforcing this contract, we can still enforce it later. The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Which laws apply to this contract and where you may bring legal proceedings. These Terms and any separate agreements whereby we provide you goods shall be governed by and construed in accordance with the laws of England and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.


To make a complaint please email us at info@oderase.co.uk.